Services Agreement

Introduction

This agreement outlines the general terms of the relationship between you and the Digital Databank. The service we offer is a digital storage facility that enables you to input, edit and share information with other people and organisations.

Definitions and interpretations

Definitions. In the agreement:

authorised user means you

business day means any day other than a Saturday, a Sunday, or a holiday (including a public or bank holiday) in the jurisdiction where our entity that entered into the relevant order is organised;

business hours means our normal business hours on business days;

contract year means, in respect of an order, each successive 12 calendar month period during the term of the order, calculated from the effective date;

credentials means a unique username and password that has been assigned to an authorised user;

dashboard means the section on the website accessible by you through a web browser that allows you to control certain aspects of the services;

effective date means in respect of each order, the effective date stipulated in each order, in the absence of which it will be the date the order is accepted by us;

existing material means any code, forms, algorithms or materials developed by or for either party independently and outside of the agreement and provided during the course of the agreement;

fee means the annual subscription fee you will pay the Digital Databank for a contract year

our technology means any technology that we have created, acquired or otherwise have rights in and may, in connection with the performance of our obligations under the agreement, employ, provide, modify, create or otherwise acquire rights in and includes any: concepts or ideas; methods or methodologies; procedures or processes; know-how or techniques; function, process, system, data, or object models; templates; the generalised features of the structure, sequence and organisation of software, user interfaces and screen designs; general purpose consulting and software tools, utilities, routines or frameworks; logic, coherence and methods of operation of systems; and patches or enhancements to open source libraries;

personnel means any representative, including any director, employee, agent, affiliate, consultant, or contractor;

related and related persons means natural and juristic persons who are connected to one another;

services means any services we or related persons provide to you;

sign means the handwritten signature, an advanced electronic signature, or an electronic signature that the parties agree to use, of each of our duly authorised representatives;

signature date means the date of signature by the party signing last;

tax means any:
tax (including value added tax, income taxes, pay-as-you-earn tax or other taxes levied in any jurisdiction); duty (including stamp duty); tariff, rate, levy; or any other governmental charge or expense payable;

terms means the terms, consisting of these customer relationship terms; and

third party contractor means any contractor, supplier, service provider or licensor of a part of the services, which is not a party to the agreement;

third party software means all third party software owned by a third party but legally licensed to us for use in providing the services;

we, us, or our means the Digital Databank, the service provider that enters into an order and, if specified in the order, those related to it;

writing means the reproduction of information or data in physical form (includes handwritten documents, hard copy printouts and fax transmissions) or any mode of reproducing information or data in electronic form that the parties agree to use (like pdf), but excludes information or data in the form of email;

you or your means the customer that subscribes to our service

your data means your data (including information about an identifiable person) that you provide (or any third party on your behalf provides) to us; or we generate, process, or supply to you in providing the goods or services; but excludes any derived data that we create for our own internal purposes or which is proprietary or confidential to us or our third party contractors, or which belongs to third parties

Definitions in the order. 

Words defined (or assigned a meaning) in an order will have that meaning in the terms, unless the context clearly indicates otherwise.

Interpretation. 

All headings are inserted for reference purposes only and must not affect the interpretation of the agreement. Whenever “including” or “include”, or “excluding” or “exclude”, together with specific examples or items follow a term, they will not limit its ambit. Terms other than those defined within the agreement will be given their plain English meaning. References to any enactment will be deemed to include references to the enactment as re enacted, amended, or extended. A reference to a person includes a natural and juristic person and a reference to a party includes the party’s successors or permitted assigns. Unless otherwise stated in the agreement, when any number of days is prescribed in the agreement the first day will be excluded and the last day included. The rule of construction that an agreement must be interpreted against the party responsible for its drafting or preparation does not apply. Time will be Central African time GMT +2

Duration

The terms commence on acceptance and continue until terminated. Where the duration of this agreement is specified in an order, if you are a “consumer” for purposes of the Consumer Protection Act, you may terminate the relevant service prior to the expiry of the term on 20 business day’s written notice to us. However, we may charge you an early termination fee.

Subscription

Capacity You represent and warrant that you (and any person who subscribes): are old enough under applicable law to enter into the agreement; are legally capable of concluding any transaction; possess the legal right, full power, and authority to enter into the agreement; are authorised to use the credentials required for any account; and will submit true, accurate and correct information to us.

If you are younger than 18 years of age, you warrant that you have the consent of your legal guardian to enter into the agreement or that you have obtained legal status in another manner.

Deemed subscription. You will be deemed to have scribed to our service once you have paid for the subscription.

Cancel. Unless otherwise agreed, we may cancel any order at any time in our absolute discretion. We will refund any monies already paid by you if we do.

Fees. Despite our best efforts, the stated fees may be incorrect.

Time and place. The parties accept that the time will be when the Digital Databank receive your subscription and the place will be from where you sent it from

Subscription. The terms in effect at the time you make payment will govern your subscription for that contract year

Services

Grant of right. We grant you a limited, non-exclusive, non-transferrable, revocable right to use our services in accordance with the terms and the terms of any third party agreement. Any person wishing to use the services contrary to the terms or third party agreement must obtain our prior written consent.

Consent to monitoring. You consent to us monitoring your use of the service for security purposes and in order to ensure that the service is always running and functioning as it should.

Service levels. We will provide the services to you at the service levels.

Third party software. Some software used in our services may be third party software that we will make available to you in accordance with third party software license terms. You agree that the use of the services is subject to these third party software license terms and that they may change from time to time. Please note that there may be provisions in the third party software license agreement that expressly override some of these terms.

Online Services

Registration. Each authorised user must provide their full legal name, a valid email address, and any other information requested by us to complete the registration process.

Access. Only authorised users may access the services by using the credentials issued to them.

Authorised user obligations. 

Each authorised user agrees:
to keep their credentials secure; not to provide access to any person other than an authorised user;
not to interfere with the functionality or proper working of the services;

not to introduce any viruses, worm, logic bomb, trojan, wares, potentially unwanted program (PUP) or other malicious software into the services; and
not use the services for direct marketing, spamming, unsolicited communications, or other advertising or marketing activities prohibited by applicable law.

Security. Each authorised user is responsible and liable for activities that occur under their account. You authorise us to act on any instruction given by an authorised user, even if it transpires that someone else has defrauded both us and you, unless you have notified us in writing prior to you acting on a fraudulent instruction. We are not liable for any loss or damage suffered by you attributable to an authorised user’s failure to maintain the confidentiality of their credentials.

Your data

Your data. We are not responsible for any of your data stored on our system. We will use our best efforts to protect your data at all times

Location of your data. We are able to provide the website in multiple locations that are located in different countries. Your data will remain in whatever location you place it, unless we have to transfer it across a country border to enable us to comply with our obligations under the agreement.

Privacy and protection of personal information.

Legal obligations. We are responsible for complying with our obligations and you are responsible for complying with your obligations under applicable laws governing your data. The parties both acknowledge that they are not investigating the steps the other is taking to comply with any applicable privacy and protection of personal information laws.

Responsible party. You remain the responsible party for determining the purpose and means of our processing of your data, including that processing will not place us in breach of any laws.

Trans-border flows of your data. You consent to us transferring your data across a country border to enable us to comply with our obligations under the agreement. You are solely responsible for determining that any transfer of your data across a country border complies with the applicable laws.

Indemnity. You agree to indemnify, defend, and hold us harmless (and those related to us and our personnel, co-branders or other partners) from and against any claim, demand, loss, damage, cost, or liability (including legal costs) arising out of or relating to you failing to comply with your obligations under this clause. If permissible under applicable law, legal costs will be on an attorney and own client basis.

Access. On a party’s reasonable written request, the other party will provide the requesting party with the information that it has regarding your data and its processing that is necessary to enable the requesting party to comply with its obligations under this clause and the applicable laws. The requesting party will reimburse the other party for its reasonable charges for its assistance.

Preservation of integrity of your data. Both of the parties will take reasonable precautions (having regard to the nature of each of their obligations under the agreement), to preserve the integrity of your data and prevent any unauthorised access, corruption or loss of your data.

Records. You agree that our records are prima facie evidence of the services provided to you.

Return of data. On termination of your subscription the Digital Databank will, after 3 months, destroy all of your data held in your vault. The reason for the three months is that should you decide to reinstate your subscription within the three months you will not be required to re capture all your data again.

Intellectual property

Your data. You own all your data. We do not own your data or other third party content used as part of the website. All title, ownership rights and intellectual property rights in and to the content accessed through the website belong to you or the applicable content owner and may be protected by applicable copyright or other law.

Your data license. When you upload your data to the website, you give us a worldwide license to use, host and store your data, solely for purposes of providing the services.

Retention of rights. We have created, acquired or otherwise obtained rights in our technology and despite anything contained in the agreement, we will own all right, title, and interest in our technology.

Use of our technology. If we utilise any of our technology in connection with our performance under a subscription, our technology will remain our property and you will not acquire any right or interest in it.

Trade marks. Our logo and sub-logos, marks, and trade names are our trade marks and no person may use them without permission. Any other trademark or trade name that may appear on our marketing material is the property of its respective owner.

Restrictions. Except as expressly permitted under the agreement, our services may not be:
modified or used to make derivative works; rented, leased, loaned, sold or assigned; reverse engineered or copied; or reproduced or distributed.

Prosecution. All violations of proprietary rights or the agreement will be prosecuted to the fullest extent permissible under applicable law.

Confidential information

Responsibility to keep information confidential. Each party must keep confidential any information it receives from the other party under this agreement.

The receiving party’s responsibilities. The party that receives confidential information agrees to protect the interests of the party it is from, and will:

only use it to comply with its responsibilities under this agreement; use reasonable security procedures to make sure employees or agents keep the information confidential; get promises of confidentiality from those employees or agents who need access to the information; not reveal the information to anyone else; and not use it for any purpose other than this agreement.

End of this agreement. At the end of an agreement, the parties will give back to the other all originals and copies of confidential information of the other that they have. If the other agrees, they may destroy the confidential information they have.

Exceptions. These responsibilities will not apply to any information that: is lawfully in the public domain (available to the general public) when a party received it; Personal Information lawfully becomes part of the public domain afterwards; is given to the receiving party afterwards by a different person who is allowed to reveal the confidential information; or is given to comply with a court order or other legal duty.

Indemnity. You indemnify us against any loss or damage that we may suffer because of a breach of this clause by you or your employees or agents.

Survival. This clause about confidential information is separate from the rest of this agreement and remains valid for five years after the end of this agreement.

Non-solicitation

No party will, during the currency of any order or for a period of 12 calendar months following termination, directly or indirectly
solicit, offer employment to, employ, or contract in any manner with any personnel of the other party who were involved in the implementation or execution of the order.

Our warranties

Service warranties. We warrant that in relation to the services:
we and our personnel will possess and have the right to use knowledge and expertise sufficient to enable us to provide the services;
we will employ a sufficient number of suitably trained personnel to provide the services and to achieve the service levels; and
we will provide the services in accordance with all applicable laws, enactments, and regulations.

General warranties. We warrant that:

we have the legal right and full power and authority to execute and deliver, and to exercise our rights and perform our obligations under the agreement; and we and our personnel will not knowingly introduce any malicious software into your material or your system.

Disclaimer of warranties

Disclaimer. You use our services at your sole responsibility and risk. We provide the services on an “as is” and “as available” basis. Except for the warranties given in this agreement and to the extent allowed by law, we expressly disclaim all representations, warranties, or conditions of any kind, whether express or implied, including:
any implied warranties or conditions of satisfactory quality, no latent defects, merchantability, fitness for a particular purpose, accuracy, system integration, quiet enjoyment, title, and non-infringement
any warranties regards third party software;
that the services will meet your requirements or be uninterrupted, legally effective or complete, timely, secure, error-free or free from infection by malicious software. You should keep up-to-date security software on any systems used to access the services.

Exclusion of liability. Despite any warranty we give, we will not be liable regards any defect arising from negligence, failure to follow our instructions (whether oral or in writing) or misuse.

Your warranties

You warrant that
you have not been induced to enter into the agreement by any prior representations, warranties or guarantees (whether oral or in writing), except as expressly contained in the agreement; by entering into a subscription you are not acting in breach of any agreement to which you are a party;
and you agree to indemnify, defend, and hold us harmless (and those related to us and our personnel, co-branders or other partners) from and against any claim for damages by any third party as a result of the breach of these warranties, including all legal costs. If permissible under applicable law, legal costs will be on an attorney and own client basis.

Fees and payment

Due dates. You will be liable for and pay the annual subscription and any additional fees promptly on the due date, without any deduction, set off, or demand and free of exchange in the currency specified in the order.

Manner of payment. You must make payment in the manner specified.

Late payments. You will be given one month grace period for late payment. Thereafter all services provided by us will be stopped until full payment is made. Your information will be retained for a period of three months after which it will be destroyed.

Appropriation. We may appropriate any payment received from you towards the satisfaction of any of your indebtedness to us under the agreement.

Withhold payment. You may not withhold payment of any amount due to us for any reason.

Certificate. A certificate, signed by an accountant appointed by us, of the amount due by you and the date on which it is payable will be proof of the correctness of the certificate’s contents.

Tax. All subscription exclude any tax, which will be payable where applicable by you in addition to the subscription.

Intellectual property infringement

Defence. We will defend you against any claims made by an unaffiliated third party that any goods or services infringe its patent, design, copyright, or trade mark and will pay the amount of any resulting adverse final judgement (or settlement to which we consent). We will reimburse you with all costs you reasonably incurred in connection with assisting us with the defence of the action. You will promptly notify us of the claim in writing and we will have sole control over its defence or settlement.

Consequences of successful claim by third parties. If any third party succeeds in its claim for the infringement of any intellectual property rights, we may within 30 calendar days of the infringing item having been found to so infringe: obtain for you the right to continue using the infringing item or the parts that constitute the infringement; replace the infringing item or the parts that constitute the infringement with another product that does not infringe and that in all respects operates substantially in accordance with its specifications; alter the infringing item in a way as to render it non infringing while still in all respects operating substantially in accordance with its specifications; or withdraw the infringing item and refund to you all fees paid by you to us under the relevant order specifically with regard to the infringing item in the preceding six calendar month period.

Exclusion. We will not be liable for any claim that arises out of goods or services you select and acquire from third parties.

Survival. This clause will survive termination of the agreement.

Limitation of liability

Direct damages limited. To the extent permitted by applicable law, regardless of the form (whether in contract, delict or any other legal theory) in which any legal action may be brought, our maximum liability to you for direct damages for anything giving rise to any legal action will be an amount equal to the total fees already paid by you to us for the services related to the claim. The aggregate amounts for all claims will not be greater than the maximum amount.

Indirect damages excluded. To the extent permitted by applicable law, in no event will we (or our personnel) be liable for any indirect, incidental, special or consequential damages or losses (whether foreseeable or unforeseeable) of any kind (including loss of profits, loss of goodwill, damages relating to lost or damaged data or software, loss of use, damages relating to downtime or costs of substitute products) arising from the agreement.

Exclusions. The limitation contained in this clause will not apply to any breach by a party of the other party’s proprietary or confidential information or intellectual property or damages arising from a party’s gross negligence.

We are not liable for your default. We will not be liable for any loss or damage suffered by you arising out of or in connection with any breach of the agreement by you or any act, misrepresentation, error or omission made by or on behalf of you or your personnel.

Other goods or services. We are not liable for any other deliverable, including website, goods, or service provided by any third party.

Indemnity. We agree to indemnify, defend, and hold you (and your personnel) harmless against any and all:
loss of or damage to any property or injury to or death of any person; and
loss, damage (including attorneys’ fees on an attorney andown client basis), costs and expenses that you may suffer or incur arising
directly or indirectly from: (i) any wilful misconduct or fraud by us or ourpersonnel; or (ii) a breach by us of your proprietary or confidential
information, or intellectual property.

Liability. Without limiting liability, neither party will be liable to the other for any loss that it may suffer as a result of theft, fraud, or other criminal act by a party orits personnel.

Breach

If a party:

does not fix any breach of this agreement (failure to comply with it) within seven days of receiving written notice from the other party to do so; breaches this agreement materially twice or more in any six month period; then the other party may, without prejudice to any of its rights: claim specific performance of this agreement (make the party comply with this agreement); or immediately cancel this agreement in writing; and claim damages from the other party, including any claim for any fees already due.

Suspension of services

Immediate suspension. We may immediately suspend your right to use any of the services in any of the following circumstances: you attempt a denial of service attack on any of the services; you seek to hack or break any security mechanism on any of the services;
we determine in our sole discretion that your use of the services poses a security threat to us, or to any other user of the services; you otherwise use the services in a way that disrupts or threatens the services; we determine, in our sole discretion, that there is evidence of fraud with respect to your account; we receive notice, or we otherwise determine, in our sole discretion, that you may be using the services for any illegal purpose or in any way that breaches the law or infringes the rights of any third party; or we determine, in our sole discretion, that our provision of any of the services to you is prohibited by applicable law, or has become impractical or unfeasible for any legal or regulatory reason.

Preservation of data (suspension).In the event that we suspend your access to any services, we will not take any action to intentionally erase any of your data in our possession during the period of suspension and the fees will continue to accrue.

Termination

Termination for good cause. We may immediately terminate this agreement at any time by giving you notice in writing if: we discontinue the services; we believe providing the services could create an economic or technical burden or material security risk for us; termination is necessitated by us having to comply with any applicable law or requests of governmental entities; or we determine that your use of a service or the provision of any services to you has become impractical or unfeasible for any legal or regulatory reason.

Duties on termination. On termination, cancellation, or expiry of this agreement:
we will stop providing the services; your access rights will cease to exist; and we will erase your data, unless we have agreed to provide you with post termination assistance in writing.

Survival. 

The termination, cancellation, or expiry of this agreement will not affect the enforceability of the terms that are intended to operate after expiry or termination.

Effect of termination

Post termination assistance. 

Following termination, you may take advantage of any post-termination assistance that we may generally make available (such as data
retrieval arrangements). We may provide you with post-termination assistance, but we will not be under an obligation to do so. Your right to take advantage of any post termination assistance will depend on your acceptance of and compliance with any additional fees and terms that we may impose for such assistance.

No expectation. 

We acknowledge and confirm that no expectation has been created by anyone, by the agreement or any other agreement, entitling us or you to expect the renewal or extension of the term of any agreement

Survival. 

The termination, cancellation, or expiry of this agreement will not affect the enforceability of the terms that are intended to operate
after expiry or termination.

Resolving disputes

Notifying each other. 

There will be a dispute about or from this agreement if a party writes to the other about it and asks for it to be resolved under this clause. The parties must refer any dispute to be resolved by: negotiation (direct talks to try and agree how to end the dispute); failing which mediation (talks in which a neutral third party tries to help the parties agree how to end the dispute); failing which arbitration (a hearing after which a neutral third party makes a binding decision about the dispute).

Negotiation.

Each party must make sure that their chosen representatives meet within 10 business days of notification, to negotiate and try to end the dispute by written agreement within 15 more business days.

Mediation.

If negotiation fails, the parties must refer the dispute to mediation.

Arbitration. 

If mediation fails, the parties must refer the dispute within 15 days to arbitration (including any appeal against the arbitrator’s decision). The arbitration will be held in South Africa. The parties will agree and appoint one arbitrator.

Agree otherwise in an order. 

The parties may agree otherwise in an order.

Periods.

The parties may agree in writing to change the periods for negotiation or mediation.

Urgent interim relief. 

This clause will not stop a party from applying to court for urgent interim relief (temporary help) while the dispute resolution process is being finalised. An example might be an interdict (type of court order).

Severability. 

This clause is separate and divisible from the rest of this agreement and remains effective even if this agreement ends or is invalid.

Notices and domicile

Notices. 

The parties will send all notices, authorisations, disclosuremailes, acknowledgements, or requests by

Service (delivery) address for legal documents.

Each party chooses its email address as its domicilium citandi et executandi (its address for the service of any document used in legal action) for this agreement.

Change of addresses or numbers.

Each party may change the email addresses in the specific terms to any other by writing to the other party 14 days before the change.

Deemed delivery. 

Notice will be considered to be delivered on the date shown on any email confirmation of delivery.

Force majeure

Parties not liable. 

No party will be responsible for any breach of this agreement caused by circumstances beyond its control, including flood, fire, earthquake, war, tempest, hurricane, industrial action, government restrictions, or acts of God.

Party affected to notify other party. 

If there is an event of force majeure, the party affected will tell the other immediately, and they will meet within seven days to negotiate other ways to carry out any affected responsibilities under this agreement. The parties will continue to comply with the responsibilities that are not affected by the circumstances.

Right to cancel. 

If a party cannot fulfil a material (significant) part of its responsibilities under this agreement for more than 60 days because of force majeure, the other party may cancel this agreement by written notice.

Assignment and subcontracting

No assignment. 

No party may delegate its duties under this agreement or assign its rights under this agreement, in whole or in part. We may assign this agreement to any successor or purchaser of our business or some of our assets.

Exception. 

Despite this clause, we may cede and assign all rights and obligations under this agreement to a related person without your prior written consent, provided that we notify you within a reasonable time of the event occurring.

Our third party contractors. 

We may sub-contract or delegate our obligations under this agreement to third party contractors. We will remain liable for performance of the third party contractors. No one may require us to disclose the terms (including payment terms) of any sub-contract entered into with respect to our obligations under this agreement.

Relationship

No temporary employment service or partnership. 

Nothing in this agreement will be construed as constituting a temporary employment service or as creating a partnership between the parties and no party will have any authority to incur any liability on behalf of the other or to pledge the credit of the other party.

No employment relationship. 

Despite this clause, we may cede and assign all rights and obligations under this agreement to a related person without your prior written consent, provided that we notify you within a reasonable time of the event occurring.

General

Entire agreement. 

The agreement is the entire agreement between the parties on the subject.

Changes to the terms. 

We may change the terms at any time and where this affects your rights and obligations, we will notify you of any changes by placing a
notice in a prominent place on our website or by email. If you do not agree with the change you must stop using the services. If you continue to use the services following notification of a change to the terms, the changed terms will apply to you and you will be deemed to have accepted such terms.

Changes to any third party software license agreement. 

We will notify you of any changes to any third party software license terms by placing a notice in a prominent place on our website, or notifying you by email. The updated third party software license terms will be effective immediately and you will be deemed to have accepted them upon notification.

Acceptance of changes. 

If you do not agree with the changes, you must stop using the service. If you continue to use the service following notification of a change, the changed terms will apply to you and you will be deemed to have accepted them.

Waiver (giving up of rights). 

Any favour we may allow you will not affect or substitute any of our rights against you.

Severability. 

If any term is void (invalid), unenforceable, or illegal, the term may be severed (removed) from and will not affect the rest of this agreement if it does not change its purpose.

Governing law. 

South African law governs this agreement.

Jurisdiction. 

You consent to the jurisdiction of the Magistrate’s Court in respect of any action or proceedings that we may bring against you in connection with this agreement, even if the action or proceedings would otherwise be beyond its jurisdiction without prejudice to our right to institute any action in any other court having jurisdiction.

Non-exclusivity. 

We may provide any goods or services to any other person or entity. We may exploit our intellectual property subject to our confidentiality obligations.

Costs. 

Each party is responsible for its own costs of drafting and negotiating this agreement.

Publicity.  

A party will not make any announcement or statement to the press about this agreement, without first getting written permission from the other party.